Contact Us

This Contact Us page provides the official business and customer support information for Nxzo. The wording is intentionally precise, customer-centered, and measured so shoppers can understand their rights without sorting through vague language. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.

OUR IDENTITY

Legal Business Name: 3P RETAIL PTY. LTD.
Store Name: Nxzo
Physical Business Address: 8 ADELONG PARADE THE PONDS, NEW SOUTH WALES, 2769 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM EST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: info@nxzo.shop
Business Phone Number: +15205068626

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

To help us review a request, include the order number, checkout email, item name, and any photos, measurements, or tracking details that explain the issue. If a request needs review, the customer may be asked for photos, measurements, package condition, tracking details, or the order number.

We respond during the support hours listed above. Some cases take additional review if they involve carrier records, return inspection, payment verification, or product condition.